Collision repair encompasses all forms of repairing physical damage to your car. It could be a dent caused by a runaway shopping cart, a crack in the windshield from a poorly aimed golf ball, or an accident caused by another vehicle. In all these cases, your car will have suffered damage and needs repair. We’d like to give you an overview of the repair process.
Booking
The first step in repairing the damage is contacting us. We have four repair centers in Arkansas, and they have the trained technicians and tools to fix any level of damage to your car. You can book an appointment with us either by phone or via our bookings page on the website. If your car isn’t drivable, we can arrange a tow truck.
Assessment
One of our expert technicians will perform a thorough walk-around inspection of your car to determine the extent of the damage. This inspection is documented and videoed and forms the basis for planning the repair process. Some assessments can be very quick, for example, a cracked windshield, and others may take longer.
Check-In
While our technician is examining the damage, we’ll assist you with the check-in process. We provide a complimentary drop-off and pickup service. We can also assist you if you need to rent a car.
Estimate
Once the assessment has been completed, we’ll produce a free estimate for you or your insurance company. Our technicians will assist you with any questions you might have. If your insurance company is arranging the repair, we’ll liaise with them. We work with all insurance companies, and this knowledge can make the process much faster. During this stage, we will order any parts we don’t have for the repair.
Vehicle Prep
Once we receive approval for the repair, and damaged sections will be removed. In the unlikely event, we discover any additional damage, we’ll inform you or your insurance company. Any paint behind or around the damaged sections will be removed to prepare the surface for repainting.
Repairs
This stage of the process varies the most, as it’s determined by the type and extent of the damage. Any dents will be expertly removed, and sections to be repaired will be cleaned, sanded, and prepared for painting.
Painting
Any panels or body sections that require painting will be transferred to our paint shop. They will be color matched and repainted to match your car’s paint. Our paint technicians will then repaint all areas where damaged sections were removed before installing the new sections or panels.
Collection
Once the repairs are complete, your car will be rechecked and tested, and will then be available for collection.
If you’d like to know more about a repair or to book a repair, call us today at Crain Collision.
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